SILKYPIX is distributed in several countries by different distributors. If you purchased SILKYPIX through Mirye Software, you can get support directly from us. If you purchased SILKYPIX in the USA or Canada prior to Mirye Software becoming distributor of SILKYPIX, we are still happy to help you. However, we cannot support for versions prior to SILKYPIX Developer Studio 6. We can provide you with technical help. If you want to ask about methodology or general use, please visit our support forums.