Technical Support - Frequently Asked Questions

Yes. Mirye Software is the North American partner of Ichikawa Software Labs of Japan for SILKYPIX products. You can purchase SILKYPIX through the Mirye Software online store.

Yes, you can. Please see the Mirye Software online store for upgrade options. You may be entitled to an upgrade if you purchased SILKYPIX software by itself or got it with your digital camera. In the store, you will find a field for entering your previous serial number. Please copy-paste your previous serial number into that field.

After we receive your order, we have to validate your previous serial number. This may take up to 24 business hours.

If the previous serial number validates, then the order will be processed.

If the previous serial number does not validate, support staff will send an email to your provided email address.

Your license will work on two computers at the same time. They can be any combination of Windows or Mac OS X computers.

SILKYPIX is distributed in several countries by different distributors. If you purchased SILKYPIX through Mirye Software, you can get support directly from us. If you purchased SILKYPIX in the USA or Canada prior to Mirye Software becoming distributor of SILKYPIX, we are still happy to help you. However, we cannot support for versions prior to SILKYPIX Developer Studio 6. We can provide you with technical help. If you want to ask about methodology or general use, please visit our support forums.

The final version of SILKYPIX Developer Studio 6 and SILKYPIX Developer Studio Pro6 are compatible with Windows 10 and Windows 10 Anniversary Update.

SILKYPIX Developer Studio 7 and SILKYPIX Developer Studio Pro7 are compatible with Windows 10 and Windows 10 Anniversary Update.