Technical Support - Frequently Asked Questions

Mirye Software is open Monday - Friday 9 AM - 5 PM, Pacific Standard Time.

If you have a question about how something works with a product, please first consult the product online help,  manual and any articles on this site. If you still have a question, please do the following:

• Check the Knowledge Base (if available) for the product on this website
• Ask your question on the Mirye Software Community Forum for the product

If you cannot get the answer, then feel free to Create a Ticket using our online support system. We cannot teach you how to use the product, but our support team would like to help you be productive with your purchase.

You can contact us by using Create a Ticket to create a customer service or technical support request. Please allow up to 72 hours for a reply.

If you need immediate help, you can call Mirye Software at 503-520-0191 during business hours. If you leave a message, make sure you clearly state your name, phone number and if it is referencing a support ticket or order, the reference number. We can only return telephone calls within the continental USA.

Yes, however you need to register and log in to the Mirye Software website.

After you are logged in, go to menu Support > Support.

On the default Support Page, the Knowledge Base section appears.

The Knowledge Base is not visible if you are not logged into our website.

Mirye Software runs several mailing lists. If you receive an email from a mailing list, and you would like to stop it, do the following:

• Hit your email reply button (or reply from the receiving email address)
• Change the subject of the email to UNSUBSCRIBE in all capital letters
• Send your reply

Please note that requesting to download several products may automatically put you back onto a mailing list.