The download of the upgrade keeps stopping before the file is fully downloaded. I've tried many times to download the ZIP for Windows and it just stops before finishing. If you click on the ZIP file it says it is not valid. The file size is less that the size that shows on the download web site....
Please create only one user account per person. The only exception is if you need a separate organization account; organizational accounts need to use your organization domain.
Registering? We send an activation email. Your account is not activated until you activate it using the email link.
Go to Support Center >FAQ for more information.