Chip Gallo is now ranked up to New Member... ! 10 months ago
Chip Gallo started a new discussion Silkypix Started Crashing Imme... 10 months ago

So after installing version 7.0.6 and having it crash, I uninstalled it using CleanMyMac. This time I saw a prefs file in the list of files that CleanMyMac found and removed. Then I installed it again from the download and opened it. It crashed, but I choose "reopen," and it reopened successfully and did not crash. I was able to correct a...

Chip Gallo added a reply in discussion Silkypix Started Crashing Imme... 10 months ago

So after installing version 7.0.6 and having it crash, I uninstalled it using CleanMyMac. This time I saw a prefs file in the list of files that CleanMyMac found and removed. Then I installed it again from the download and opened it. It crashed, but I choose "reopen," and it reopened successfully and did not crash. I was able to correct and process...

Chip Gallo added a reply in discussion Silkypix Started Crashing Imme... 10 months ago

We are waiting to hear back from engineering to see if they've encountered this. You should also download the most recent update, which was just released. Yes, I got version 7.0.6. I can try completely removing everything and reinstalling 7.0.6 in case something gets left behind when you uninistall this. The latest version (like the earlier one)...

Chip Gallo is now ranked up to New Member... ! 10 months ago
Chip Gallo started a new discussion Silkypix Started Crashing Imme... 10 months ago

We are waiting to hear back from engineering to see if they've encountered this. You should also download the most recent update, which was just released. Yes, I got version 7.0.6. I can try completely removing everything and reinstalling 7.0.6 in case something gets left behind when you uninistall this. The latest version (like the earlier one)...

Chip Gallo added a reply in discussion Silkypix Started Crashing Imme... 10 months ago

We are waiting to hear back from engineering to see if they've encountered this. You should also download the most recent update, which was just released. Yes, I got version 7.0.6. I can try completely removing everything and reinstalling 7.0.6 in case something gets left behind when you uninistall this. The latest version (like the earlier one)...

Chip Gallo likes the discussion Silkypix Started Crashing Imme... 10 months ago
Chip Gallo added a reply in discussion Silkypix Started Crashing Imme... 10 months ago

(sorry, missed the reply button) Not between the last time I ran Silkypix and the start of the crashing. I may have installed Techsmith SnagIt so I dragged it to the trash. Ran CleanMyMac 3 and cleared out the Local cached files. It showed some failed Silkpix uninstalls and attempted to clean them up. Silkypix still immediately crashes upon startup...

Chip Gallo added a reply in discussion Silkypix Started Crashing Imme... 10 months ago

(sorry, missed the reply button) Not between the last time I ran Silkypix and the start of the crashing. I may have installed Techsmith SnagIt so I dragged it to the trash. Right now I am thinking of getting CleanMyMac and (carefully) clearing out the Local cached files. I did delete the only one which had "silkypix" in the name but no joy....

Chip Gallo is now ranked up to New Member... ! 10 months ago
Chip Gallo started a new discussion Silkypix Started Crashing Imme... 10 months ago

Not between the last time I ran Silkypix and the start of the crashing. I may have installed Techsmith SnagIt so I dragged it to the trash. Right now I am thinking of getting CleanMyMac and clearing out the Local cached files. I did delete the only one which had "silkypix" in the name but no joy....

Chip Gallo added a reply in discussion Silkypix Started Crashing Imme... 10 months ago

Not between the last time I ran Silkypix and the start of the crashing. I may have installed Techsmith SnagIt so I dragged it to the trash. Right now I am thinking of getting CleanMyMac and clearing out the Local cached files. I did delete the only one which had "silkypix" in the name but no joy....

Chip Gallo is now ranked up to New Member... ! 11 months ago
Chip Gallo started a new discussion Silkypix Started Crashing Imme... 11 months ago

Also removing the app and installing an earlier version crashes immediately upon startup. There must be some common steps to fixing this on the Mac....

Chip Gallo added a reply in discussion Silkypix Started Crashing Imme... 11 months ago

Also removing the app and installing an earlier version crashes immediately upon startup. There must be some common steps to fixing this on the Mac....

Chip Gallo is now ranked up to New Member... ! 11 months ago
Chip Gallo started a new discussion Silkypix Started Crashing Imme... 11 months ago

I tried deleting and reinstalling. I tried deleting the /Library/Caches directory. Has anyone seen this error on a Mac in the past?...

Chip Gallo added a reply in discussion Silkypix Started Crashing Imme... 11 months ago

I tried deleting and reinstalling. I tried deleting the /Library/Caches directory. Has anyone seen this error on a Mac in the past?...

Chip Gallo started a new discussion Silkypix Started Crashing Imme... 11 months ago

Silkypix Developer Studio Pro 7 US started crashing immediately upon start today. iMac running OS 10.11.5. Anyone else seeing this? Restarting the computer didn't help.<br> <br> Chip...

Chip Gallo likes the discussion ... 12 months ago

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